- Dear WeAreDRLive Clients,
First and foremost we would like to express our sincerest gratitude for the understanding and patience you have afforded us as we gathered information and options relative to the scheduled WeAreDRLive 2020 trip. This has not been an easy feat since there were many questions being presented and not much credible information being dispersed by either the US Embassy nor the Dominican Government. We know that many of you have been faced with just as many challenges whilst trying to obtain basic information in your personal lives, so you are quite aware of what we have faced as a company. But in an effort to address these questions, many of which stemmed from very valid concerns, we persisted. Here are few examples of the questions and the answers received:
1. Is the DR Government actively testing both nationals and tourists for COVID-19?
Yes, the government is testing individuals but as we have witnessed here in the states, not all people exhibit symptoms. Thus the numbers reported may not be accurate.
2. When will the travel bans be lifted?
At this time there is no definitive answer. The US Department of State has continued its Global Level 4 Health Advisory which states that all citizens should avoid international travel.
3. If we are allowed to go, will we be quarantined upon return to the US.
Due to the almost daily changes in information, no one can guarantee that persons returning from international travel will not be forced to partake in a 14 day quarantine period. Furthermore, there is no guarantee that if you are embarking on flights in which there are layovers, that the layover city will not force you to quarantine within their locale.
Therefore, after evaluating the feedback from the numerous inquire we made to both governments, consulting with industry professionals and evaluating all of our options, in the best interest of you, OUR MOST VALUED CLIENT, we have made the difficult decision to reschedule WeAreDRLive 2020 to May of 2021. The integrity of our company as well as us as decent individuals, dictates that for the safety of you and your family, we do nothing less. We hope that you understand that this decision was not made without the consideration of several rescheduling options. We even considered postponing the event to a later date this Summer, however, experts are predicting a very active hurricane season (June-November), and once again we put the safety of our clients at the forefront.
Please note that all payments submitted for your WeAreDRLive 2020 package will be rolled over to your package for WeAreDRLive 2021 which will be held May 27, 2021 to June 1st 2021. As stated upon purchase of your original package, refunds will not be allocated. This was not a decision made by our company but it was a contractual condition with the Resort and Excursion Companies whom are not willing to renegotiate. Thus, there will be No Monetary Refunds, the credit applied can only be used during the aforementioned period in 2021.
We do understand that this is not welcomed news for some of you and we offer our most sincere apologies. COVID-19 has left us all to deal with matters that are beyond our control and I Pray that the rescheduling of this trip is the first and last disruption that this pandemic places in your life.
In closing, I would like to add that most airlines are offering reschedules and credits at no additional cost. Also, if your airline changes or cancels any part of your itinerary you may be eligible for a full refund. We also recommend that you review some of the other information in this email as it may help you with other travels during this year. Please check the US Embassy's web site which can provide you with valuable information. And as always, if you have any questions, we can be reached at 844.937.5483. We look forward to seeing you next year.
Wishing you continued Health, Safety and Blessings,